Phire Soft "The Only Thing Constant is Change."
Frequently Asked Questions
 
Supported Hardware Platforms and Technical Architecture
1 What is the high-level architecture utilized by Phire ?
2 What kind of footprint does Phire leave on the database where it is installed?
3 Which hardware platforms does Phire support?
4 What is the minimum and latest version of PeopleTools supported?
5 How soon after a new version of PeopleTools is released by PeopleSoft is it supported by Phire?
6 We want to install Phire on a stand-alone database, what version of PeopleTools should we install on?
7 What needs to be done in Phire if we upgrade the PeopleTools version of our PeopleSoft applications?
8 What is involved to install Phire ?
 
Company
1 How long has Phire been in business?
2

How is the company funded and can you disclose some financial Information?

3 Where is Phire located?
4 Who are some of your clients and contacts for references?
5 What is the relationship between Phire and Oracle?
 
Software License and Maintenance
1 What are the licensing options available?
2 What is the approximate ballpark cost of the Phire software license?
3 What type of Support Plan is available?
4 How is the annual maintenance and support cost calculated?
5 How often do you deliver new releases and bundles?
 
Supported Hardware Platforms and Technical Architecture
 
1. What is the high-level architecture utilized by Phire?

Phire is built on PeopleTools and utilizes the Pure Internet ure (PIA) of PeopleSoft applications which is a multi-tiered architecture that consists of a Web Server which communicates to an Application Server which utilizes messaging to issue SQL calls to the relational database.

Phire must be installed onto a database containing PeopleTools 8.4x and above. Phire is a production application and therefore, should be installed in the Production environment. You have a choice of implementing a single centralized installation of Phire or multiple installations each to manage a different application. To simplify maintenance, leverage common setup data, and to facilitate information sharing, Phire recommends centralized install in which a single Phire installation will service one or more applications.

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2. What kind of footprint does Phire leave on the database where it is installed?

Phire has a small footprint.  There are no agents and no code that need to be installed to any database other than the database where Phire is installed. All the Phire objects have the “PHI” prefix in the name.  Majority of the core transactional data is stored in couple dozen tables and require very little disk space.  The setup data for Phire require less than 100 MB of disk space. Actual disk space requirements for transactional and version data will depend on transactional volume.  Typical customers report that one year of Phire data requires approximately 1-2 GB of disk space.

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3. Which hardware platforms does Phire support?

Phire is committed to providing support for majority of the platforms supported by Oracle for their PeopleSoft Enterprise applications. Generally, the list of platforms that are supported by Phire at a point in time is similar to those that are supported by Oracle for the PeopleSoft Enterprise line of applications.  However, due to the large number of combinations of platforms, Phire is not able to conduct extensive testing on all platforms and therefore certifies only a subset of the platforms supported by Oracle. If a platform is supported, but not certified, it means that Phire has not completed the certification test process for that platform. The full list of platforms that are certified are found in the Supported Platforms document.

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4. What is the minimum and latest version of PeopleTools supported?
The Phire application requires at least PeopleTools 8.41. Phire supports all the latest version of PeopleTools including 8.54.
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5. How soon after a new version of PeopleTools is released by PeopleSoft is it supported by Phire?
In most cases, Phire certifies the new version of PeopleTools within few weeks after the release of the new PeopleTools version to the general public by Oracle corporation. Our goal at Phire is to certify new versions of PeopleTools within 30 days of release by Oracle.
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6. We want to install Phire on a stand-alone database, what version of PeopleTools should we install on?

If Phire is to be installed on a stand-alone instance, there is no dependence on which version of PeopleTools to install Phire. The PeopleTools version of Phire is not dependent on the PeopleTools version of your existing PeopleSoft applications. However, for maintenance reasons, we recommend that you install Phire on the highest PeopleTools release currently deployed in your environment.

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7. What needs to be done in Phire if we upgrade the PeopleTools version of our PeopleSoft applications?

You are not required to upgrade the PeopleTools version for Phire 's when you upgrade PeopleTools for your PeopleSoft applications (see answer #6). If your Phire release does not already contain support for the new PeopleTools version, you will need to upgrade Phire to the release that contains support for the new PeopleTools version.

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8. What is involved in the installation of Phire ? Can we do a self-install?

Installation of Phire involves importing an Application Designer project, executing few DMS scripts, and completing some manual online tasks.  If you are familiar with applying a PeopleSoft bundle, you will be able to perform a self-install.  Phire recommends you have one of our installers perform the installation and the initial configuration. The installation takes 1-2 hours and another 4-6 hours to configure and test basic functionality.

 
Company
 
1. How long has Phire been in business?

Phire was conceived in early 2003 by a group of experienced PeopleSoft professionals who saw a need for an ACM solution built using PeopleTools. Design for the Phire application started immediately and the initial development was completed in July 2005.  Phire went live with the first production customer in early 2006.

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2. How is Phire funded?

Phire, Inc. is a privately held Virginia corporation and we do not release financial information to the public.  Initial funding was provided by the founding members and additional funding has been received from private investors. Phire currently holds no debt and has achieved and maintained profitability since first quarter of 2007.

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3. Where is Phire located?
Phire is located in the Washington, DC metro area in McLean, Virginia. Our mailing address is:
Phire, Inc.
P.O. Box 9053
McLean, VA 22102
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4. Who are some of your clients and contacts for references?

Our customer base includes some of the largest government, higher education, and public corporations in the world and is growing.  We have key partnerships with Oracle and Accenture with whom we have jointly proposed Phire on very large PeopleSoft implementations.  Phire clients include: U.S. Department of State, Federal Reserve Board, IMF, State of Kansas, State of Texas, Washington University, University of Nebraska, Capital One, Wells Fargo, Viacom, Navistar, and Duke Energy.  We provide customer references upon request.

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5. What is the relationship between Phire and Oracle?

Phire, Inc is an Official Gold Partner to Oracle, USA and belongs to the Oracle Partner network. Phire is recognized by Oracle as an Independent Software Vendor and is able to obtain access to the latest Oracle PeopleSoft Enterprise integration information, product details, and education. 

 

Phire has achieved Oracle Validated Integration. Oracle Validated Integration provides customers with the confidence that the integration has been tested as technically and functionally sound and will perform as documented. Validated integrations reduce risk, simplify upgrades, and lower ownership costs for joint Oracle customers.

 

 
Software License and Maintenance Pricing
 
1. What are the licensing options available?
There are two types of software licenses offered by Phire: Enterprise and Project License. Enterprise license is a perpetual license that provides for unlimited number of users and installations. Project-based license is for a named project for a pre-defined duration.
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2. What is the approximate ballpark cost of the Phire software license?
We provide quotes for Software License upon request after a few discovery questions are answered. Final pricing depends on the type of license sought and the specific terms of the license agreement. Generally, Phire is very cost effective as compared to other Enterprise Application Change Management solutions.  In addition, due to our ability to deploy rapidly and the ease of support, the total cost of ownership for Phire is very low compared to our competitors.
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3. What type of Support Plan is available?

Phire offers annual software support and maintenance plan that covers enhancements, fixes, bundles, and future upgrade versions of Phire . Customers can report incidents via email, call the toll-free support number, or submit a ticket directly using the customer’s own installation of Phire .

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4. How is the annual maintenance and support cost calculated?

The cost of the annual support and maintenance plan is based on a percentage of the retail license fee.  This is a yearly fee and we offer discounts if you prepay for multiple years of support.  Our annual maintenance fees are very cost effective as compared to our competitors.

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5. How often do you deliver new releases and bundles?

Application bundles are released twice a year.  A collection of two bundles constitute a new release, so a new release is made available once a year.  Each bundle normally requires about one hour to apply for each Phire installation.

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